Privacy Policy

We value your privacy and want you to be clear about the data we collect, how we use it, how we store it and your rights to control that information.

This policy reflects the high standards established by the General Data Protection Regulation (GDPR), a set of laws passed by the European Union to ensure greater openness and transparency from companies on how they collect, store and use personal information, whilst also imposing tighter limits on the use of personal information.

When this policy mentions ‘Paint and Glaze’,  ‘we’, ‘us’ or ‘our’ it refers to Paint and Glaze that is responsible for your information under this Privacy Policy. For payment services, please click here to see the privacy policy for izettle card payment system.

What personal information do we collect?
In order for us to carry out our commitment to the order you place with Paint and Glaze it is necessary for us to collect the following personal information: your first name, the first name of your child, and your contact telephone number. If booking an event we will also need your full name, address, and your email address. If you order silver from us or paint at a large scale event we will also take this information, in order to send out your order.

When paying by card, credit card information is used to process your payment using izettle.   click here to see their privacy policy. Payment information is exported for the purpose of monthly accounts; Individuals cannot be identified from this data and no personal credit card information is stored.

Although visitors of all ages may navigate through our website, Paint and Glaze does not knowingly target or collect personal information from children. We do not intentionally collect data directly from those under the age of sixteen. When booking a birthday party, baby footprint event or other event involving children, the parent or guardian may give personal information about the child for the purpose of the booking such as: first name, date of birth, age, address. This information is stored in accordance with our privacy policy but children are never contacted directly.

We respect your personal information; we have and will never sell it to third parties.

Why do we need this personal information?
The above personal information is used for the following purposes: Customer support, Product review, Communication & Marketing by Paint and Glaze only.

We may contact you regarding the progress of your order, to invite you to review the service you received whilst we were carrying out your order and to update you of any relevant future events we offer. The first name of your child is required to enable us to identify your individual personalised order.

How is your personal information stored?
Data is stored electronically on a password protected computer which doesn’t have public access, with up to-date antivirus software installed. All systems are hidden behind a network firewall.

Can I opt out of sharing my personal information with Paint and Glaze?
Certain information we collect is required in order for us to fulfil your order requirements Functional Data. This may include: your first name, your child’s name, your address, your email address and contact telephone number. However, you may option to opt out of any further communication.

You can also send an email to paint@paintandglaze.co.uk asking us to delete your personal information. However, if this is done prior to your order being completed it may prevent use from being able to fulfil your order.

If you have any questions about the use of your personal information, please send us an email to: paint@paintandglaze.co.uk.